Privacy Policy

Interpretation

Words with an initial capital letter have the meanings defined below. These definitions have the same meaning whether they appear in singular or plural.

Definitions

Account

means a unique account created for you to access our Service or parts of our Service.

Application

refers to TrackTogether, the software program provided by the Company.

Company

refers to Monitum d.o.o., Karamanova 4, 21000 Split, Croatia, referred to as "the Company", "we", "us", or "our" in this Privacy Policy.

Device

means any device that can access the Service, such as a computer, mobile phone, or tablet.

Personal Data

means any information that relates to an identified or identifiable individual.

Service

refers to the TrackTogether website, trainer dashboard, mobile app, and related features.

Service Provider

means any natural or legal person who processes data on behalf of the Company.

Usage Data

means data collected automatically when using the Service or generated by the Service infrastructure.

Website

refers to TrackTogether, accessible from https://tracktogether.app.

You

means the individual accessing or using the Service, or the company or other legal entity on behalf of which that individual uses the Service.

Types of Data Collected

While using the Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

• Email address
• Name
• Trainer business name, if provided
• Dog profile information, including dog name and optional dog photo
• Tracker entries, journal data, notes, and configuration choices you submit
• Trainer-client connection information, including invite codes and pending account requests
• Usage Data

To use account-based parts of the Service, you need to create an account. The current account flow uses email and password with email verification and password reset codes. If you submit a trainer invite form before creating an account, we collect the name, email address, platform preference, and invite code details needed to process that request.

The Service lets you choose what app data to submit, including dog profiles, tracker entries, journal notes, trainer templates, analytics settings, and related configuration. If you upload a dog photo, we store the file through our backend storage provider.

Usage Data

Usage Data may be collected automatically when using the Service. This can include information such as your device's Internet Protocol address, browser type, browser version, pages visited, time and date of visits, time spent on pages, app version, device identifiers, operating system, and other diagnostic data.

When you access the Service through a mobile device, we may collect technical information about the device, operating system, app version, diagnostics, and errors to keep the Service reliable and secure.

We use cookies, browser storage, and similar technologies where needed to operate the Service, keep you signed in, protect accounts, remember preferences, and understand technical performance.

Necessary Technologies

These technologies are required to provide requested features such as authentication, account access, fraud prevention, and secure session handling.

Functionality Technologies

We may use browser or device storage to remember choices you make, such as account state or app preferences, so you do not need to re-enter the same information each time you use the Service.

Diagnostics

We may collect technical diagnostics and error reports to identify usage trends, fix bugs, verify server integrity, and improve reliability.

We process your personal data based on these legal grounds:

You have the right to object to processing based on legitimate interest. Contact us at hello@track-together.app to exercise this right.

The Company may use Personal Data for the following purposes:

• To provide and maintain the Service, including monitoring usage and reliability
• To manage your Account and give you access to features available to registered users
• To create and manage trainer profiles, client invites, dog profiles, tracker configuration, journal entries, and analytics
• To contact you about service updates, account activity, authentication codes, password reset codes, security updates, and support requests
• To process pending account requests submitted through trainer invite links
• To evaluate and improve the Service, products, user experience, and technical performance

We may share your personal information in these situations:

• With Service Providers that help us operate, secure, maintain, diagnose, and improve the Service.
• With trainers or clients where you intentionally use trainer-client features, such as invite links, shared dog records, trainer dashboards, or client progress views.
• With your consent, for any other purpose you approve.

We will not sell your personal information to third parties. We do not use your data for profiling.

We share certain personal data with trusted third-party service providers to operate and improve the Service. We only share data that is necessary for the specific service and require appropriate data protection measures.

Legal basis: we share this data based on our legitimate interest in providing and improving the Service, our need to perform our contract with you, and, where required, your consent.

All our third-party providers are required to maintain appropriate security measures and use your data only for the purposes we specify. You have the right to object to this processing. Contact us at hello@track-together.app for more information.

The Company will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use Personal Data to the extent necessary to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except when it is needed to strengthen security, improve functionality, investigate errors, or meet legal obligations.

Your information, including Personal Data, is processed at the Company's operating offices and in other places where the parties involved in processing are located. This means your information may be transferred to and maintained on computers outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Your use of the Service and submission of information represents your agreement to that transfer where legally permitted.

The Company will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

Any personal data we collect may be transferred to countries outside the EU or European Economic Area only in accordance with applicable privacy regulations and with safeguards intended to protect your privacy rights.

You may ask us to access, correct, delete, or restrict the use of your Personal Data. You may also ask to receive a copy of your Personal Data or request that we transfer it to another party where this right applies.

You can object to processing based on legitimate interest, especially for marketing or analytics, and you may withdraw consent at any time where we rely on consent.

How to exercise your rights

• Email us at hello@track-together.app.
• Include your account email address and specify your request.
• We may ask you to verify your identity before processing the request.

We will respond within 30 days. If the request is complex, we may extend this by an additional 60 days and will notify you of the extension. Exercising your rights is free of charge.

Third Party Support Service Providers

Examples include technology service providers, data storage providers, email delivery providers, diagnostics providers, and support tools.

Business Transactions

If the Company is involved in a merger, acquisition, financing, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Personal Data if required by law or in response to valid requests by public authorities.

Other Legal Requirements

The Company may disclose Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Consent for Marketing

We will only send you marketing communications if:

• You have explicitly consented to receive them
• You have submitted a form on our website and we are following up on that request
• You have purchased or used our services and we are contacting you about similar services where legally permitted

Types of Communications

• Service updates and new features
• Educational content about dog training, tracking, and progress data
• Updates about the app, website, and trainer tools
• Special offers or promotions where permitted

How to Unsubscribe

You can opt out of marketing communications at any time by using the unsubscribe instructions included in the message or by emailing us at hello@track-together.app. We may still send service messages required to operate your account or provide the Service.

The security of your Personal Data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee absolute security.

Your account data, app data, tracker entries, configuration, and uploaded files are stored using Convex infrastructure. We use appropriate technical and organizational measures intended to protect your information.

The Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under 13 without verification of parental consent, we will take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require parental consent before collecting and using that information.

The Service may contain links to websites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

If you have questions about this Privacy Policy, you can contact us:

Email: hello@track-together.app

Website: https://tracktogether.app